Technical Product Owner

Job Title: Technical Product Owner Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Preferred Locations: Frisco, TX or Atlanta, GA - This is a Hybrid Role Product Owner – Backlog Ownership, Sprint Execution & Delivery Readiness We’re looking for a detail-oriented, delivery-focused Product Owner to drive execution across our transactional product domain, where customers browse, redeem, purchase, and complete critical transaction journeys. In this role, you will own the backlog for one or more squads, turning roadmap priorities into clear, actionable, sprint-ready work that enables engineering teams to deliver with speed and confidence. You’ll serve as the day-to-day decision-maker for scope, story clarity, and acceptance criteria—partnering closely with engineering, QA, design, and business stakeholders to keep delivery moving, reduce ambiguity, and ensure high-quality releases. This is an exciting opportunity for someone who thrives in agile environments and enjoys bringing structure, precision, and momentum to complex product delivery.

Own and actively manage the product backlog for one or more squads, ensuring stories are clear, prioritized, and aligned to roadmap objectives. Write detailed user stories, acceptance criteria, business rules, and edge cases that minimize ambiguity and support efficient engineering execution. Partner with Product Managers and Technical Product Managers to prioritize sprint and release scope across new capabilities, defects, enhancements, and technical debt. Lead backlog grooming, sprint planning, story refinement, and readiness discussions to maintain a healthy pipeline of well-defined work. Act as the primary point of contact for engineering questions during sprint execution, making timely decisions on scope, tradeoffs, and requirement clarification. Validate delivered functionality against acceptance criteria by reviewing builds and testing end-to-end flows such as checkout, redemption, payments, and order status. Manage defect triage by documenting issues clearly, assessing impact and severity, prioritizing fixes, and tracking resolution through production release. Break down roadmap initiatives into epics, features, and