Professional Services Manager

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As a Senior Regulatory Affairs Specialist — Spectrum & Airspace, you will help enable the deployment and operation of Axon Air and Dedrone solutions by supporting federal spectrum licensing and UAS airspace authorization requirements.

In this hands-on individual contributor role, you will coordinate regulatory activities involving the Federal Communications Commission (FCC) and Federal Aviation Administration (FAA). You will prepare and manage regulatory submissions, validate technical and site information, work with regulatory stakeholders, and help establish scalable processes that support customer deployments as Axon’s Air and counter-UAS programs grow.

You will serve as a trusted regulatory resource for Professional Services, Sales, Sales Engineering, Product, and customer teams, translating technical and operational requirements into accurate, review-ready regulatory packages.

Location: Washington DC Travel: Up to 40%, primarily domestic Reports To: Manager, Professional Services Direct Reports: 0

• Prepare and manage FCC licensing and authorization activities, including FCC Form 601 applications, license modifications and amendments, and Special Temporary Authority (STA) requests.

• Develop supporting FCC documentation, including technical narratives, site and equipment information, frequency data, coverage exhibits, and KML/KMZ mapping.

• Support FCC Universal Licensing System activities and work returned or deficient applications through correction and resolution.

• Prepare and coordinate FAA Certificates of Waiver or Authorization for our PAO/PSO customers. Prepare other operating waivers (e.g. LAANC grid) for both internal and external stakeholders as required.

• Conduct site and airspace analysis and develop supporting materials such as CONOPS, safety documentation, detect-and-avoid descriptions, and operational narratives.

• Work with customers and internal teams to ensure regulatory packages contain accurate site, equipment, operational, and technical information.

• Engage with FCC and FAA personnel to clarify requirements, address questions, resolve filing issues, and appropriately advance pending actions.

• Maintain visibility into regulatory actions and proactively communicate risks or dependencies that could affect customer deployment schedules.

• Develop standardized regulatory workflows, templates, checklists, and quality-control processes that support increasing deployment volume.

• Serve as a regulatory resource for Professional Services, Sales, Sales Engineering, and other internal teams while staying current on evolving FCC and FAA requirements.

• Periodically engage with Professional Services and technical teams in the field during customer installations to understand deployment workflows, site conditions, and implementation challenges, ensuring regulatory processes and requirements remain aligned with how supported hardware is deployed in real-world environments.

What You