Product Complaint Analyst - I

Additional Locations:  Costa Rica-Heredia Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace. Hybrid Roles: Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview. About the Role: The Product Complaint Analyst I role is a professional‑level position responsible for the execution of day‑to‑day activities of the Costa Rica Electrophysiology Complaint Management Center (CMC) team, to ensure timely and compliant processing of product complaints in accordance with corporate quality standards and global regulatory requirements. The role supports effective complaint evaluation, regulatory reporting, and quality record control, while maintaining a strong commitment to patient safety and product quality.   Your Responsibilities Include:

Execute daily operations and work-in-progress (WIP) to ensure efficiency and adherence to quality standards and regulatory requirements. Assess complaint records for regulatory compliance, reportability, and potential impact to patient safety and business operations. Write Medical Device Reports (MDRs), Vigilance (MDVs), and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities. Communicate complaint‑related information internally and respond to customer inquiries as appropriate. Collaborate with cross‑functional partners (Clinical, Regulatory, Medical Safety, Marketing/Sales) on complaint‑related adverse events. Contribute to global and divisional post‑market quality projects, supporting continuous improvement. Drive continuous improvement through standardized processes and team feedback mechanisms.

Bachelor or Licentiate’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or related Health Field. Advanced English level 0 - 2 years of previous working experience

A year in the current position, in the company. Performance Evaluation: Successful or above Don't have disciplinary actions in the last 6 months.   Requisition ID:  633623 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.   So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!     Benefits • Life-Work Integration • Community • Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one