Multi-Property Director of Rooms - Moxy Phu Quoc Hon Thom and Fairfield by Marriott Phu Quoc Hon Thom

HOTEL DESCRIPTION The Multi‑Property Director of Rooms will oversee operations across two distinct properties and be based at Moxy Phu Quoc Hon Thom. Moxy Phu Quoc Hon Thom and Fairfield by Marriott Phu Quoc Hon Thom are two upcoming hotels on Hon Thom Island, scheduled to open in Q4 2026. Moxy Phu Quoc Hon Thom features 501 guestrooms with a Moxy bar & restaurant, pool bar, swimming pool, exercise room, and four meeting rooms totaling 280 sqm of event space. Fairfield by Marriott Phu Quoc Hon Thom features 353 guestrooms with a restaurant, pool bar, swimming pool, exercise room, kids club, and two meeting rooms totaling 120 sqm of event space. Hon Thom Island is accessible via the world’s longest over‑sea cable car (approximately 15 minutes) or by speedboat from Phu Quoc main island (approximately 20 minutes). Attractions within walking distance include Sun World Hon Thom Nature Park, Aquatopia Water Park, Exotica Village, and natural beaches with beachfront bars.

JOB SUMMARY Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES Leading Rooms Team • Champions the brand’s service vision for product and service delivery. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Monitors and promotes room rates, specials, and promotions at the residence.

Managing Profitability • Analyzes service issues and identifies trends. • Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Reviews and audits expenses.

Managing Revenue Goals • Monitors Rooms operations sales performance against budget. • Reviews reports and financial statements to determine Rooms operations performance against budget. • Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. • Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Coordinates and communicates event details both verbally and in writing to the customer and property operations.