KYC - Executive Director - Operations

About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethics. We can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Details Client Onboarding & Regulatory Data Services (CORDS) is an Operations division responsible for delivering the firm's regulatory client onboarding, refresh and screening obligations across the client lifecycle. KYC Refresh supports critical regulatory compliance requirements across local and global jurisdictions through a rigorous control framework designed to verify client identity, validate business activity, and maintain high standards of risk management and data integrity. The KYC Refresh Governance team provides global first-line oversight across Data & Document Refresh (DDR) and Event-Driven Review (EDR) activities, ensuring the firm meets its KYC obligations through disciplined governance of the end-to-end refresh lifecycle. This includes oversight of planning, scheduling, allocation, adherence, population scoping, risk identification, consequence management, reporting, escalation and execution transparency to support timely and controlled completion of all KYC reviews. Morgan Stanley is seeking an experienced and highly credible Executive Director to lead the KYC Refresh Governance function in Mumbai. This role has responsibility for driving disciplined first-line governance across one of the firm's most critical regulatory control programmes. The successful candidate will partner closely with senior stakeholders across Operations, Business Units, Financial Crime and regional leadership teams to strengthen execution transparency, manage regulatory delivery risk and shape the future governance model for KYC Refresh. What will you be doing? Help lead a global governance function responsible for execution oversight, risk transparency and delivery discipline across KYC Refresh, EDR, remediation and special project populations. Own adherence to regulatory and target deadlines, acting as a senior escalation point for delivery risk and ensuring timely identification, escalation and resolution of ageing, at-risk or blocked cases and control weaknesses. Oversee global governance reporting and insight production, ensuring daily reporting, weekly metrics packs, dashboards and senior governance submissions provide clear visibility of progress, risks, trends and required actions. Partner with senior stakeholders across KYC Production, Business Units, Global Financial Crimes, Operations Risk and regional leadership to drive aligned decision-making, clear ownership and timely resolution of execution risks. Shape and continuously improve the KYC Refresh governance model, including planning disciplines, reporting standards, metrics, RAG methodologies and early-warning indicators. Provide robust senior challenge, risk assessment and remediation oversight to ensure regulatory commitments are met in a controlled and timely manner. Strengthen data integrity, reporting accuracy and process discipline across core governance tools, automation workflows and management information platforms. Lead issue management, escalation pathways and continuous improvement initiatives to strengthen controls, standards and end-to-end governance effectiveness.

Demonstrate ability to interpret, challenge and synthesize complex operational data to inform senior decision-making and strategic action. Proven ability to lead global or regional operations teams in a complex, high-volume, deadline-driven environment. Strong first-line