Senior Business Process Manager (QTC)

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As part of the Finance Business Transformation team, the Senior Business Process Manager will lead end-to-end process, system, and automation initiatives for the Quote-to-Cash (Q2C) Finance organization. This role serves as the Finance business lead for end-to-end process improvement, optimization, and project initiatives. The Senior Business Process Manager will partner with Finance, DTS (IT), Product, Revenue Operations, and other cross-functional teams to design scalable, automated, and controlled solutions. Key responsibilities include building business cases, prioritizing initiatives, documenting requirements, managing project timelines, and coordinating User Acceptance Testing (UAT). The role will translate Finance needs into technical solutions across platforms such as Oracle ERP Cloud, Zuora Billing, Zuora Revenue (RevPro), and Salesforce. This hands-on leader will deliver measurable outcomes while ensuring alignment with company strategy, policies, and SOX compliance requirements. This position is an individual contributor role reporting to the Director, Business Process.

Lead end-to-end process improvement, optimization, automation, and transformation initiatives across the Quote-to-Cash (Q2C) Finance organization Partner with Finance, DTS (IT), Product, Revenue Operations, and other cross-functional stakeholders to identify needs, align priorities, and deliver scalable solutions Assess current-state processes, identify pain points and control gaps, and design streamlined future-state workflows, process flows, and standard operating procedures Develop business cases that quantify expected business value, including revenue impact, cost savings, efficiency gains, and return on investment Translate Finance needs into clear business requirements, user stories, and integration requirements for systems such as Oracle ERP Cloud, Zuora Billing, Zuora Revenue (RevPro), and Salesforce Facilitate cross-functional discussions and design reviews to support informed decisions, resolve issues, and maintain alignment throughout delivery Lead and manage projects of varying size and complexity, including project plans, milestones, dependencies, risks, decisions, and stakeholder communications Plan and lead User Acceptance Testing (UAT), including test-case development, tester coordination, execution tracking, issue resolution, and audit-ready documentation Ensure process and system changes align with Docusign's strategy, policies, internal controls, and SOX compliance requirements Support implementation and adoption of new systems, automation capabilities, AI tools, and process improvements; provide post-launch support as needed Create process documentation and training materials, deliver end-user training, and promote consistent adoption of best practices across Finance teams Provide clear updates to stakeholders and executives on initiative status, outcomes, risks, dependencies, and escalation needs Foster a collaborative, accountable team environment by sharing knowledge, coaching team members, and driving continuous improvement Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job