Senior Specialist, GLS APAC Logistics

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. Thai language proficiency is a mandatory requirement for this role. The successful candidate must be able to communicate effectively in Thai and English.

Summary This role reports to the Associate Director, Global Logistics Solutions (GLS) APAC, and supports the performance and relationships of the logistics network within assigned lanes or sites in the ANZ & PAC region, on behalf of GLS. This encompasses execution of storage, inventory, packaging, labeling, distribution, and transportation tasks, and their associated logistics service providers (LSPs), for Bio/Pharma, Cell Therapy, and Clinical logistics. The Senior Specialist supports the performance of in-market supply chain nodes, from material pickup to end-customer delivery, on an ongoing operational planning horizon. The role works closely with LSP partners and internal stakeholders to ensure timely, compliant delivery of product, carries out LSP and SLA management tasks, and escalates operational issues to the Manager or Associate Director as required. Key Responsibilities • Support the performance of in-market supply chain nodes for assigned lanes or sites, from material pickup to end-customer delivery. • Execute day-to-day order processing, shipment tracking, and coordination with 3PL/LSP partners, managing storage, inventory, packaging, labeling, distribution, and transportation activities and related records across all modalities (Clinical, Cell Therapy and Bio/Pharma). • Support LSP operations for assigned lanes or nodes across the product life cycle; support the review of operations manuals, SOPs, and GDP requirements. • Support internal SLAs and help maintain goods flow across assigned lanes or nodes. • Manage purchase orders, accruals, and LSP invoice audits, and help resolve cost variations. • Resolve routine distribution issues and escalate complex matters to the Manager or Associate Director; develop solutions and support corrective and preventive actions. • Manage redeployments, destructions, returns and recalls in alignment with SOPs; support reverse logistics and complaint handling activities. • Ensure adherence to GMP & GDP & Internal / External Controls in day-to-day tasks; support GDP activities as defined in relevant procedures. • Perform import and export activities to ensure timely border crossings in compliance with trade regulations. • Monitor internal SLAs and shipment/transaction metrics, communicating updates to stakeholders and resolving issues to ensure effective execution. • Maintain lane mappings to ensure correct pickup, receipt, dispatch, and delivery lead times. • Liaise with other GLS departments to support implementation of GLS directives and models; support network changes for supply chain nodes, country expansions, and product changes. • Identify opportunities for work automation and simplification, and support their implementation. • Maintain GDP documentation and standard operating procedures, supporting audit and inspection readiness; issue and update knowledge repositories. • Support onboarding and mentoring of junior Specialists/Analysts as needed; train team members and learn others' activities to provide coverage during absences. • Perform transactions in relevant IT systems in a correct, complete, and timely manner. • Report and escalate topics to the appropriate levels in a timely manner. • Provide data and reporting support for