Customer Experience Specialist

Exciting opportunity to join Honeywell as a Customer Experience Specialist! As a Customer Experience Specialist for Call Center , you will be a part of the Smart Energy – Smart Grid Solutions business which supports the growing demand for energy efficiency and utility solutions. In this role you will serve as an advisor and subject matter expert for the portfolio of Energy Conservation programs to enhance customer satisfaction. You will report directly to the Sr. Customer Experience Supervisor, and you’ll work from our Richmond, VA office on a hybrid work schedule. KEY RESPONSIBILITIES

Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner Learn the portfolio of Energy Conservation programs we manage on behalf of our customers Uncover customer needs and interests, help customers navigate the Energy Conservation programs to identify the most beneficial option, and route them to the appropriate program Discuss eligibility requirements as defined in the terms and conditions Partner with program teams to ensure timely resolution of customer inquiries