Senior Clinical Education Consultant - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. Optum, part of UnitedHealth Group (NYSE: UNH), is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone. We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. At Optum Insight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience, and delivering access to high quality care. Our mission calls us, our values guide us, and our diverse culture connects us to improve consumer care. We are privileged to serve their communities. Under the Director of InterQual Clinical Services' direction, the Senior Clinical Education Consultant will provide Clinical Education and Consulting to customers, as assigned, for InterQual Related Products, Programs and Platforms. The Senior Clinical Education Consultant interacts with appropriate internal and external contacts to ensure program coordination and knowledge of customer business and InterQual education needs. The Senior Clinical Education Consultant will provide education on services that will include IQCI, IQCER and RM Implementations clients, including InterQual Customize and Coordinated Care as contracted. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Customer Education and Consulting Services Prepares for and delivers education over multiple InterQual products, programs, services, and applications and helps integrate customer workflows or business processes with product functionality Delivery of client education on all InterQual products, programs, and professional education courses. Programs will Include: InterQual Certified Instructor, InterQual Certified Expert Resource Delivery of programs as an extension of the customer experience team include InterQual Customize and Coordinated Care Works closely with the Client Learning and Development team to update curriculum for specialized services noted above annually or more frequently if needed Provides customized customer mentoring services to enhance the educational experience Collaborates with Services, Product and Project Management and Technical teams to provide feedback for improved customer experience, software, implementations, etc. Consults with clients on InterQual education best practices, may require accessing customer system Leverages cross-functional teams to identify issues and develop InterQual solutions that meet operational and customer objectives Solve complex education issues as a subject matter expert Documents for each education session conducted within identified period, ensuring notes are complete and concise. This ensures the organization can review services