Professional Services Technical Consultant

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Professional Services Technical Consultant About your role: As a Professional Services Technical Consultant, you will design, develop, maintain, and support account reconciliation and positive pay solutions within the ARP/SMS platform from Fiserv. You will work directly with financial institution clients, internal delivery teams, and product stakeholders to deliver reliable mainframe-based solutions that support treasury management operations, exception processing, and reconciliation workflows. Your work will help clients manage critical transaction processing with accuracy, timeliness, and operational stability.

Develop, modify, and maintain COBOL applications in an IBM z/OS environment supporting ARP/SMS batch and online processing Configure and extend ARP/SMS functionality for positive pay reporting, same-day and next-day exception processing, and account reconciliation services Customize file layouts, control tables, and reconciliation workflows to meet client business requirements for partial and full deposit reconciliation Troubleshoot and resolve production incidents involving ARP/SMS jobs, Customer Information Control System (CICS) transactions, file transfers, and data integrity issues Optimize COBOL programs, Job Control Language (JCL), and Database 2 (DB2) or Virtual Storage Access Method (VSAM) access methods to improve online performance and batch efficiency Create and maintain technical specifications, runbooks, and workflow documentation to support implementation and ongoing production support Collaborate with clients, internal delivery teams, and product stakeholders to define requirements, validate solutions, and support successful delivery Experience you'll need to have: 5+ years of experience developing and supporting mainframe applications in an IBM z/OS environment using COBOL, JCL, TSO/ISPF, CICS, and VSAM 5+ years of experience working with account reconciliation, positive pay, or treasury management processing in a financial services environment 4+ years of experience troubleshooting production incidents, resolving batch and online processing issues, and supporting data integrity in mainframe systems Experience configuring and supporting ARP/SMS modules, including positive pay exception reporting, reconciliation cycles, file layouts, and control tables Experience using debugging and analysis tools such as Xpediter, InterTest, or similar mainframe diagnostic tools Ability to analyze business requirements and translate them into technical solutions for batch and online processing workflows Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience Experience that would be great to have: Experience with additional Fiserv mainframe products such as PEP+ Experience using Endevor, Changeman, or similar source code management tools Exposure to Agile or Information Technology Infrastructure Library (ITIL) processes in a mainframe environment Knowledge of check processing lifecycle, positive pay matching logic, and treasury management reconciliation workflows How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio