IND Staff Engineer, Reliability

IND Staff Engineer, Reliability - GCC070 We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Cloud   Services Team is searching for a Reliability Engineer .   Candidate must have hands-on experience   operating   and engineering services on Google Cloud Platform (GCP), including data,   compute , and observability services . The team is accountable for the operations, engineering, and governance of 200+ Cloud Technologies across a multiple cloud environment.   Role requires helping mature operational practices for GCP workloads as part of our multi-cloud strategy.   This is an excellent opportunity for someone who is interested in a   mix   of strategy and hands-on work .    The ideal candidate should feel comfortable working with teammates at all levels of the   organization   including leadership.

Assists   in the development,   maintenance   and operations of IT services across 200+   infra   services across our Cloud transformation landscape.   Develop solutions and drive   adoption of enterprise solutions such as Cyber Protection, Disaster Recovery, and Security enhancements, across   Line   of business teams.   Drive improvement, through automation, of software delivered as a service from an   efficiency   and simplicity perspective .   Provide clear operational documents and construction/support specifications to   IT   userbase .   Provide insight into operational Metrics across the entire Cloud Environment.    Consult with customers on any new requirements or design questions or functionality configurations for environments on and off premise   Delivers the tooling and capabilities needed to enable cloud compliance, metrics and reporting and cost   management   roadmap and strategy.   Participate in incident resolution and change   implementation   as necessary. This may occasionally include support during   non standard   hours .   Operate and improve reliability for production workloads running on Google Cloud Platform (GCP), focusing on availability, scalability, and operational readiness rather than application development.   Own day ‑ to ‑ day operational concerns for core GCP services including Compute Engine, GKE, Cloud Run,   BigQuery , Cloud Storage, and supporting platform services.   Provide operational support for   BigQuery   platforms including job performance troubleshooting, capacity planning, quota management, dataset permissions, and cost optimization (slot usage, reservations, and quotas).   Support Vertex AI platforms from an operations and reliability standpoint, including environment readiness, access controls, monitoring, pipeline execution health, and incident response (not model development).   Build and   maintain   observability standards using Cloud Monitoring, Cloud Logging, Error Reporting, and custom SLI/SLO dashboards for GCP workloads.   Implement alerting strategies aligned to error budgets and production reliability goals; reduce alert noise and prevent toil.   Execute incident response, triage, and post ‑ incident analysis for GCP services, contributing to PIRs and corrective actions.   Develop and   maintain   runbooks, operational playbooks, and escalation workflows for GCP services.   Drive automation-first operations, including self ‑ healing patterns using Cloud Functions, Cloud Run jobs, Scheduler, and event ‑ driven remediation.   Enforce and operate GCP security and governance controls, including IAM, service accounts, Org Policies, VPC Service Controls, KMS, Secret Manager, and networking guardrails.   Partner with engineering and data teams to review designs for operability, resiliency, and supportability, ensuring workloads meet production