Customer Success Account Manager

As a Customer Success Account Manager (CSAM), you will serve as a trusted advisor to enterprise customers, helping them realize business value from their Microsoft technology investments. You will lead customer engagement strategies focused on cloud adoption, digital transformation, AI innovation, operational excellence, and business outcomes.The CSAM partners closely with customer executives, technical stakeholders, sales teams, solution specialists, and partners to accelerate solution deployment, increase consumption, and identify opportunities for expansion. This role combines customer success leadership, strategic account management, and business growth responsibilities, ensuring customers achieve measurable value while advancing their cloud transformation journey.   Customer Success & Relationship Management Executive stakeholder management and influencing skills Trusted advisor and consultative engagement approach Customer success planning and value realization Strategic account management Change management and adoption leadership Cross-functional leadership and orchestration Cloud & Digital Transformation Understanding of cloud technologies, AI solutions, cybersecurity, and digital transformation trends Ability to connect technology strategies to business outcomes Technical aptitude and ability to engage both business and technical audiences Data-driven decision making and business analytics   Business Growth & Pipeline Development Opportunity identification and qualification Consumption-driven growth planning Pipeline generation and opportunity acceleration Business case development and value articulation Commercial acumen and financial understanding Account planning and growth strategy execution Leadership Competencies Strategic thinking Problem solving Negotiation and influence Executive communication and storytelling Collaboration across sales, technical, partner, and delivery organizations Customer-centric mindset with strong accountability for outcomes  Responsibilities Customer Success Leadership Build and maintain trusted relationships with customer executives and key stakeholders. Develop and execute Customer Success Plans aligned to customer business priorities. Drive adoption, usage growth, and business value realization across Microsoft cloud solutions. Lead executive business reviews and strategic customer engagements. Proactively identify risks and develop mitigation plans to support customer success. Cloud Transformation & Business Outcomes Help customers accelerate their cloud, security, data, AI, and workplace transformation initiatives. Ensure successful deployment, adoption, and long-term realization of solution value. Connect business objectives with technology capabilities to drive measurable outcomes. Advocate for customer needs and influence internal teams to deliver exceptional customer experiences. Growth & Pipeline Accountability Identify expansion opportunities through customer engagement, adoption insights, and business planning discussions. Partner with sales teams to develop and accelerate cloud growth opportunities. Contribute to pipeline generation by uncovering new business needs, transformation initiatives, and innovation opportunities. Align customer success strategies with broader account growth plans. Support opportunity progression from business value discussions through solution adoption and expansion. Cross-Functional Collaboration Coordinate resources across sales, technical, consulting, support, and partner teams. Drive alignment between customer priorities and Microsoft solution strategies. Foster a collaborative environment focused on customer outcomes and long-term growth.

Required Qualifications Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience. Several years of experience in customer success, account management, consulting, cloud solutions, enterprise