Senior Manager, Medical Imaging (Licensed)

In addition to the responsibilities listed below, this position is also responsible for and leveraging deep knowledge of imaging to ensure departmental operations across modalities are compliant with all relevant regulations; overseeing regional audits of quality and safety metrics and key performance indicators (KPIs) as required by regulatory bodies; overseeing efforts to align protocols and processes with guidelines and best practices; and identifying and escalating technology and equipment issues that arise.

Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. Implements an individualized and compassionate patient care atmosphere by implementing strategies and providing guidance for personnel to educate patients on relevant procedures, ensuring effective communication, addressing patient questions/concerns, and modeling behavior to foster patient cooperation; evaluating the effectiveness of existing protocols for maintaining patient privacy and confidentiality; leading, coordinating, and developing strategies for teams or departments in addressing and handling escalated patient questions/concerns for service recovery; and identifying innovative opportunities for enhancing patient well-being and comfort throughout the duration of patient visits. Oversees the day-to-day operations of the department by removing barriers related to the timely supply and preparation of departmental supplies for use in assigned areas, streamlining inventory management processes, and implementing efficient policies/protocols; leading cooperative initiatives with labor partners to drive improvements in quality, service, and safety while achieving cost savings across multiple departments or divisions within the organization; and planning for opportunities for advancing access, service quality, and efficiency through systemic strategic innovation and implementation.