Director, Information Technology - Public Cloud Enablement

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As a dedicated Director, Information Technology - Public Cloud Enablement you will direct, plan, and organize activities of professional and administrative staff engaged in providing information technology services in support of public cloud enablement for the USAA developer community.  You will provide technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. You will provide high level consultation and influence on technical solutions, including emerging technologies. You will lead and direct change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. You will also contribute to and execute long- and short-term strategic direction and advise senior management and provide input to aid in decision making.   We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX.    Relocation assistance is available for this position.

Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks. Builds and oversees a team of employees for the Public Cloud Enablement area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Oversees AWS Lambda and some DevOps environments,  and assists with program management of the public cloud program.  Builds governance and risk management strategies for the Lamba environment, including rolling out new certificate capabilities.   Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams. Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities. Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.). Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets. Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function. Oversees the availability management of technology solutions / domains by applying strong change and incident management practices. Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones. Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support. Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs. Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives. May provide oversight of vendor management activities