Program Manager - Customer Center

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. McKesson is modernizing its B2B Specialty eCommerce platform — one of the company’s most business-critical commerce platforms, supporting McKesson’s growing Oncology & Multispecialty segment. We are seeking a Program Manager to own this multimillion-dollar program end to end, keep it aligned with McKesson’s wider strategy and business goals, and deliver it with the discipline and precision a program of this scale demands. You will manage all aspects of the program from pre-planning through implementation, cutover, and post-go-live stabilization; plan and facilitate the work to deliver on time, in budget, and within scope; manage program-level risks, dependencies, budget, and escalated issues; and keep business and technology partners engaged and aligned throughout. The modernization is just the beginning. This is a standing leadership role for McKesson’s B2B Specialty eCommerce space, not a fixed term assignment: once the new platform is live, you will continue as its delivery leader, driving the execution of the platform’s forward roadmap and leading the enhancements, new capabilities, and strategic initiatives that build on the foundation you put in place. This is a chance to help transform how McKesson’s Oncology & Multispecialty business serves its customers — and to keep shaping that transformation well beyond launch.

Program leadership Serve as the Program Manager accountable for leading McKesson’s B2B Specialty eCommerce application through a full platform modernization, managing all aspects from pre-planning through implementation, cutover, and post-go-live stabilization. Operate with significant autonomy as the senior point of accountability for the program’s delivery, driving complex, high-stakes decisions to resolution in close partnership with leadership. Oversee and manage this large, complex, critical program in partnership with leadership, keeping it aligned to strategic business goals and objectives and regularly assessing whether the outcomes are being met. Lead the teams and partners involved in the program through influence, setting the standard for how the work is delivered and mentoring others on best practices and methodologies. Carry that accountability forward beyond the modernization, leading the ongoing portfolio of enhancements, new capabilities, and strategic initiatives for the B2B Specialty eCommerce space as the platform’s long-term delivery leader. Turn the platform’s multi-year roadmap into executable plans — sequencing the work, securing the resources, and holding delivery to commitments — and bring the delivery insight, feasibility read, and trade-off analysis that shape what makes the roadmap and in what order. Planning & business alignment Break program objectives down into measurable business outcomes and ensure alignment with business and IT goals and strategy. Partner with program sponsors to gain their support and build the program roadmap, turning goals into concrete plans with timelines and deliverables. Coordinate across all groups involved — business, delivery, technical teams, operations, and change management — to define and manage program scope, and establish appropriate governance in line with organizational policies. Budget management Use advanced tools and techniques to estimate program costs; develop and control the