Technical Account Manager

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement.

The Technical Account Manager (TAM) is a part of the Client Support organization and will  act as clients’ cross-product technical expert . This  includes developing a deep knowledge of the client, their product portfolio , and technical environment to enable the TAM and FIS broadly to address client’s technical issues quickly.

Act as clients’  cross-product technical expert , offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack Develop  relationships with key technical client stakeholders Proactively identify technical issues  and develop client-specific remediation plans, in conjunction with cross-functional stakeholders Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM)  including review and enhancement of root cause analysis prior to client delivery ​ Assist in  coordinated resolution of cross-departmental technical challenges  to facilitate clients’ successful and expanding utilization of FIS solutions Collaborate with cross-functional teams  (e.g. development) to implement tailor-made solutions Monitor client technical health proactively , identifying areas for improvement and implementing strategies to enhance technical customer success Have extensive product knowledge  which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients What you will need: 5+ years of  experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role  in an enterprise technology context Bachelor’s degree; preference for relevant  previous experience in financial technology services Experience effectively  communicating complex features and technical systems in detail Proven record of  relationship management skills with ability to communicate with technical and non-technical audiences  (e.g., clear, concise and professional) Knowledge of financial and payments industry , including market trends, challenges, and opportunities Growth mindset with the ability to c ollaborate across functions e.g., sales, marketing, services  to drive optimal client results What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $121,800 - $207,060 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. FIS is committed to providing its