Care Management Associate - Must live near San Antonio, Texas

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Remote Care Management Associate (Healthcare) Location: Fully Remote (Must live within 45 minutes of 7034 Alamo Down’s Pkwy, San Antonio, TX) Schedule: Monday-Friday, 10:00 AM-7:00 PM CST (hours may vary based on business needs) We're looking for a motivated and customer-focused professional to join our healthcare team! In this fully remote role, you'll support members and providers by coordinating care, assisting with treatment-related needs, and identifying opportunities to connect members with additional programs and services.

Communicate with healthcare providers and other parties to support member care and treatment needs Deliver exceptional customer service in a fast-paced environment Identify referral opportunities for additional products, services, and programs Work independently while collaborating with a remote team What We're Looking For - REQUIRED High School Diploma or GED required Excellent customer service and communication skills Strong computer skills, including typing proficiency Ability to work independently in a remote environment Reliable attendance and strong work ethic Preferred Qualifications 1+ year of customer service experience in a healthcare or medical setting If you're passionate about helping others and thrive in a remote work environment, we'd love to hear from you! Work from Home Requirements:  • You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and  a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite internet are not permitted.  • A quiet, secure and private designated home virtual work location, free from distractions, tidy and organized, compliant with CVS  Health and HIPAA guidelines, and allowing for uninterrupted work during work hours.  • Work-from-Home colleagues are required to work within the state and city where they have confirmed they currently live.  • The company will provide equipment (keyboard, monitor, computer, headset, etc.). All new hires should provide their own  workspace furniture (desk or standing desk, as this position would require you to be at your desk for extended periods of time). • If hired, you will commit to obtaining required internet speeds and adhere to all Work From Home requirements. Technical and Logistical Requirements:  • Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications  simultaneously to streamline tasks and improve efficiency.  • Communication Tools: Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and  virtual meetings.  • Collaboration & Scheduling: Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or  similar (Google Workspace).  • Systems Access & Security: Ability to Log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when  unattended, manage strong passwords, and recognize suspicious emails or links.  • Troubleshooting & Support: Ability to resolve common technical issues independently, such as: restarting an application when  frozen, resolving internet connection issues, and contacting IT for unresolved technical issues.  • Future Growth: Openness to learning new skills in the future as the workplace environment evolves Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the