AI Solutions Engineer

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.  Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Job Title The AI Solutions Engineer is responsible for designing, building, and evaluating managed AI agents that automate and augment work across Allegion. Embedded with teams throughout the business, this role learns their processes firsthand, translates needs into clear requirements and success criteria, and stands up agents that produce consistent, trustworthy results with the right level of human oversight. The role also builds the reusable patterns, templates, and evaluation practices that make each successive agent faster and safer to deliver. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role. We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion.

Embedding with teams across Allegion to learn their processes firsthand and identify where an agent will create measurable value. Translating unfamiliar business processes into clear agent requirements, scope, and success criteria. Designing and building agents that are safe, reliable, and produce consistent outputs. Defining what "good" means for each use case and building evaluations that measure accuracy, consistency, and regression over time. Deciding where human oversight is warranted - particularly for client-facing outputs or writes to systems of record - and designing those checkpoints in. Building reusable patterns, skills, templates, and best practices that standardize agent development across the company. Piloting agents with business users and leading acceptance testing before rollout. Partnering with data scientists, business partners, and peer AI teams to prioritize use cases and align on delivery. Applying responsible-AI practices and staying current with advances in agentic AI and evaluation methods. What You Need to Succeed: Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field, or equivalent practical experience. 3+ years total experience delivering AI, software, or data solutions, including hands-on work building LLM-based applications or agents. Experience designing and building AI agents, including tool use, external system and data integration, and multi-step workflow orchestration. Strong proficiency with