Field Executive Service

Floor, Sai Shopping Centre, Visakhapatnam - 530016, India Job Title Maintenance Mechanic Role Overview Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? Otis is growing and is looking for a Field Service Executive - Service for one of our entities located at Bhogapuram International Airport, Andhra Pradesh .

Perform preventive maintenance on elevators and escalators to ensure safe and reliable operation. Troubleshoot and repair mechanical, electrical, and electronic faults within SLA timelines. Respond to breakdowns, emergency calls, and passenger entrapments, ensuring quick restoration of service. Maintain response times in accordance with Service Level Agreements (SLAs). Diagnose and repair mechanical, electrical, and electronic faults in elevators and escalators. Carry out repairs promptly to minimize downtime and prevent recurring failures. Support standby and on-call duties as required. Follow all safety procedures and ensure compliance with company and statutory safety standards. Maintain service reports, maintenance records, and equipment history accurately. Coordinate with customers, building management, and supervisors to provide service updates and technical guidance. Manage tools, equipment, and spare parts required for maintenance and repairs. Work in rotating shifts and participate in standby/on-call duties as required. Shift Work & Flexibility: Ready and willing to work in a three-shift rotational schedule (Morning, Evening, and Night shifts) as per operational requirements. Available to work on weekends, public holidays, and during emergency callouts when required. Flexible to support 24/7 airport operations and equipment availability requirements. Willing to participate in standby and on-call duties to ensure timely response to breakdowns and service emergencies. Required Competencies: Knowledge of elevator and escalator systems. Mechanical, electrical, and electronic troubleshooting skills. Strong commitment to safety and quality. Customer service and communication skills. Ability to work independently under pressure. Good documentation and reporting skills. Willingness to work in 3 shifts and attend emergency callouts. Key Skills: Elevator & escalator maintenance expertise, Fault diagnosis and troubleshooting Safety awareness, Customer relationship management, Time management and planning, Digital reporting and system usage Key Performance Indicators (KPIs): Maintenance completion rate, Breakdown response time, Callback reduction, First-time fix rate, Safety compliance, Customer satisfaction, Documentation accuracy. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the