Bus Operations Support Lead I

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

KEY ACCOUNTABILITIES CUSTOMER Manage activities and all administrative functions for an assigned department, including making sure schedules and deadlines are met Develop and communicate changes in work standards and/or procedures Assist management with maintenance of department assets May recommend changes to policies and procedures to ensure more efficient processing of work and conformance with Company policies and regulatory requirements Provide assistance / training to junior staff as required Assist in monitoring the performance of operational units and suggest process improvement initiatives SHAREHOLDER Prioritize and manage own workload to meet SLA requirements for service and productivity Understand and apply operating policies and procedures Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients Escalate non-standard or high-risk activities as necessary Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations Complete investigations – report / escalate risk issues or process gaps identified Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency Ensure necessary due diligence to support the accuracy of all activities Be knowledgeable of and comply with Bank Code of Conduct EMPLOYEE / TEAM Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand ambassador for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk Gathers and analyzes data to identify and solve problems, escalated as appropriate Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines May act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards Generally interacts with internal customers / partners for functions performed and/or external customers May provide process / policy guidance to