Support Center Technician 3, Fulfillment

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

This job specializes in supporting field technicians with a focus on both residential and commercial services. It includes advanced troubleshooting, activation, porting, and provisioning, utilizing in-depth knowledge of company products and support tools.

Responsibilities: Interacting with technicians via phone and messaging, providing information and resolving queries with minimal escalations Managing customer equipment needs, performing remote reboots, and updating work orders and task codes in the billing system Troubleshooting and provisioning both residential and commercial products, utilizing advanced technical knowledge Completing third-party verification and porting customers to phone products, applying telephony porting protocols and requirements Engaging in activities to enhance day-of-job efficiency for field and technical support center operations Documenting call and task details accurately, using the designated tools for reasons and resolutions Providing constructive feedback to field technicians and leadership to encourage self-service practices Achieving or surpassing established goals and performance metrics consistently Completing all required training within specified timeframes to maintain and enhance job proficiency Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Billing Systems, Collaboration, Communication, Phone Support, Troubleshooting Compensation National Pay Range: $15.00 USD-$33.50 USD Illinois Pay Range: $15.19 USD - $29.48 USD Colorado Pay Range: $16.08 USD - $30.82 USD Hawaii Pay Range: $18.76 USD - $28.14 USD Washington DC Pay Range: $20.54 USD - $30.82 USD Maryland Pay Range: $16.97 USD - $30.82 USD Minnesota Pay Range: $16.08 USD - $28.14 USD New York Pay Range: $16.97 USD - $33.50 USD Washington Pay Range: $16.08 USD - $32.16 USD New Jersey Pay Range: $17.86 USD - $32.16 USD Vermont Pay Range: $16.97 USD - $26.80 USD Massachusetts Pay Range: