Underwriting Enablement Manager

About the team The Senior Specialist, Frontline Support, Enablement empowers Zillow’s sales teams by designing and delivering enablement programs, training, and resources that drive seller effectiveness and business results. This role leads cross-functional initiatives to streamline onboarding, continuous learning, and sales playbooks, ensuring sellers have the tools and knowledge needed to excel. Operating with high autonomy, the Senior Specialist partners across Sales, Marketing, Product, and Operations to identify gaps, optimize processes, and enhance the adoption and impact of enablement strategies. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India. About the role - Lead the design, delivery, and continuous improvement of sales enablement programs—including playbooks, tools, and resources—to support effective prospecting, pipeline management, and deal execution. - Develop and maintain sales training content (live, virtual, and asynchronous), ensuring materials are accurate, scalable, and aligned to product updates and go-to-market priorities. - Partner with Sales, Marketing, Product, Operations, and Analytics to identify seller needs, friction points, and translate insights into enablement strategies and assets that improve productivity and conversion. - Analyze enablement program effectiveness using data, feedback, and performance metrics; diagnose capability gaps and recommend enhancements to content, processes, and delivery channels. - Act as a subject matter expert on enablement tools and systems, supporting configuration, usage best practices, and change management to ensure easy access and adoption by sales teams. - Coordinate and facilitate cross-functional efforts for major sales initiatives (e.g., new product launches, campaign rollouts, sales kickoffs), ensuring timely, cohesive messaging, training, and supporting collateral. - Mentor and coach less experienced enablement and sales support team members on best practices in content design, training facilitation, and data-informed decision-making. - Document and refine standard operating procedures for enablement programs, including governance for content updates, intake and prioritization of requests, and communication plans to the sales organization. This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location. Who you are - Bachelor’s degree in Business, Marketing, Communications, Education, or a related field. - 8+ years of experience in sales enablement, sales operations, revenue programs, or a closely related sales support function, including experience designing and delivering sales training and content for quota-carrying teams. - Proven experience using data and sales performance metrics to evaluate enablement impact and inform program improvements. - Experience working cross-functionally with Sales, Marketing, Product, and Operations teams to support go-to-market