Senior Manager, Professional Services - EMEA

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

Chainguard is looking for a Senior Manager of Professional Services - EMEA to lead delivery for a portion of our Enterprise segment. In this role, you'll own the end-to-end customer journey across implementations, consulting engagements, and advisory services — ensuring customers successfully adopt Chainguard solutions and achieve measurable outcomes.

You'll lead and develop a team of Solutions Architects while driving delivery that is predictable, scalable, and consistently high quality. This is an operational leadership role that requires equal parts customer empathy, business acumen, and a bias toward execution.

Delivery & Segment Ownership

• Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment

• Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs

• Serve as the escalation point for complex or at-risk engagements

Team Leadership & Development

• Lead, mentor, and grow a team of Solutions Architects

• Set performance expectations, coach to them, and own career development and succession planning

• Partner with PS leadership on hiring and capacity planning

Services Strategy & Operations

• Standardize delivery methodologies, tools, and best practices

• Improve operational processes for efficiency, scalability, and predictability

Cross-Functional Partnership

• Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience

• Support pre-sales on strategic or complex opportunities

• Funnel customer feedback into product and services improvements

• Partner with PS leadership to evolve services packaging and pricing

Customer Outcomes & Growth

• Ensure customers achieve defined business outcomes through services engagements

• Identify expansion opportunities in partnership with Sales and CS

• Proactively manage escalations and capture customer insights to improve delivery

• 7+ years in Professional Services, Consulting, Customer Success, or a related field

• 2+ years of leadership experience managing delivery teams or PS operations for a customer segment

• Technical background in cybersecurity, DevOps, software engineering, or a related domain

• Strong project or program management capabilities

• Experience working cross-functionally in a high-growth technology environment

• Excellent communication skills — comfortable engaging both technical teams and executive stakeholders

• Must be located in the United Kingdom

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.

• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.

• We don't take ourselves too seriously (but we do