Software Development Engineer III

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The Software Development Engineer (SDE) serves as a primary contact for any questions related to how IT systems work from both a business and technical perspective in Gainsight & Salesforce.  The SDE will support business operations by resolving production issues and completing work requests in a scrum environment.  The SDE partners with business liaisons/PO/PM to help translate software requirements into technical specifications and partners with Business Systems Analysts and QA analysts to develop logical technical processes. The SDE also performs basic cost-benefit calculations, interdependency analysis, and prioritization exercises related to systems changes. The SDE has extensive experience in the analysis of complex business problems, determining appropriate systems solutions within Gainsight and other platform integrations. Provides project management of different groups to achieve results.  Provides experienced technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and improve work efficiency. This position provides production support for Services Applications. In this position, you will work with cross functional IT and business teams to troubleshoot problems, propose solutions, and apply fixes to quickly resolve issues or restore service. Additionally, this role will look for opportunities to improve operational efficiency, or improve customer experience. This position also partners with IT delivery teams to create or enhance Gainsight solutions on the Gainsight NXT platform and transition capabilities to IT Operations.

Release / Project Support (40% of time) Analyzing, designing solutions, developing an approach, driving the development of the solution with the developer and managing/maintaining solutions built on the Gainsight and Salesforce.com platform (Should be willing to do hands-on development if need be). Perform testing on Salesforce platform applications. Drive Development, test, manage the implementation of features and maintain application software working with established processes. Communicate effectively with developers, business, and QA teams. Identify opportunities to fine-tune and optimize applications of developed projects and processes. Provide technical support and consultation for application and infrastructure questions. Ensure that the work delivered by the team is of high quality by performing testing/validation and owning the functional area assigned. Work with business users to prioritize production issues for resolution Ensure that all documentation has been updated and that work product meets compliance requirements. Application Expertise (30% of time) Function as a sub-team lead and Gainsight technical and business process SME. Experience working with Customer Success and Customer Service teams. Working independently, and in support of the Business Analyst team, contributes to the definition and documentation of functional requirements surrounding complex business issues. Works with users to understand their complex application requirements in order to design, document, and deploy configurations, enhancements and integrated solutions that meet F5 business needs. Manages relationships with external service providers, as needed. Responsible for mentoring and developing less senior analysts. Responsible for upholding F5’s Business Code of Ethics and for promptly