Customer Success Intern

Customer Success Intern

9/7/26

The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and technical service to both external and internal customers. About the role - you will:

•    Supporting day-to-day customer engagement activities for channel partners, distributors, and key end customers across East China. •    Assisting with customer issue tracking, drive log analysis, on-site failure verification, and follow-up actions to ensure timely resolution. •    Supporting product qualification activities, including schedule coordination, test tracking, issue investigation, and resolution management. •    Preparing customer presentations, technical reports, and marketing-related technical materials. •    Coordinating with cross-functional teams, including Sales, Marketing, CQE, and ASE, to address customer requirements and support business objectives. •    Participating in customer visits, technical workshops, marketing events, and on-site support activities to gain hands-on experience in customer-facing engineering roles. •    Conduct research on emerging storage technologies and industry trends to bring fresh perspectives to the team. •    Supporting additional channel customer projects and business growth initiatives as required. About you:

•    Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, English, or a related field. •    Strong interest in customer-facing engineering roles. •    Strong market and technology insights. •    Familiarity with storage technologies (HDD, SSD, RAID, etc.) is a plus. •    Excellent communication skills in both Mandarin and English. •    Self-motivated, eager to learn, and able to work in a fast-paced environment. •    A team player who can effectively collaborate with others. Your experience includes:

•    Proficiency in the tools for statistical data analysis, reporting, and presentation preparation. •    Familiarity with project management and collaboration tools. •    Experience supporting customers in a technical environment. •    Strong written and verbal communication skills for coordinating across teams. You might also have: •    Experience with scripting or programming languages (e.g., Python, C/C++, Shell). •    Knowledge of diagnostic tools and log analysis (e.g., SMART, telemetry, failure logs). •    Understanding of cloud storage, edge computing, or AI/ML applications in storage. •    Demonstrated leadership through student organizations, technical competitions, or project teams. Location:

Shanghai   Location : Shanghai, China Travel : Up to 10%

Information at a Glance

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day,