Sr. DNS Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce’s DNS team seeks a Senior/Lead Engineer to join the DNS Operations team.  This team is responsible for 24x7 support of the Salesforce public cloud environments.  As a member of the DNS Operations team, you will be responsible for incident management on all aspects of the production DNS solution, including performing break/fix and proactive maintenance to resolve outages and minimize the potential for future impact.  This includes building, upgrading, and decommissioning public cloud environments.  You will support Hyperforce DNS-related customer issues and ensure thorough root cause analysis is completed on all the customer-impacting problems. What You'll Actually Be Doing Provide first-line customer support and technical expertise for Hyperforce DNS-related issues to determine the root cause of DNS outages to implement workarounds and permanent solutions. Ensure all Hyperforce DNS issues are resolved promptly, with minimal customer impact. Isolate server software problems and work with vendors to resolve issues as necessary. Perform proactive maintenance, builds, decommissioning, etc. Work collaboratively with engineering teams to identify ways to proactively improve the stability of the services and decrease the potential for future outages to occur. Drive service ownership for the DNS Cloud; assist in streamlining problem and change management processes, improving alerting and incident handling, and increasing automation. You're Our Person If You Have: Minimum of 5+ years of work experience working with Cloud Architecture In-depth, hands-on experience with Linux Systems Administration and Troubleshooting, servers, and Cloud architecture. Good knowledge of Linux internals. Proven professional work experience with Python. In-depth understanding of OOP, design patterns, data structures, algorithms, and concurrency. Public cloud engineering on GCP, AWS, and or Azure platforms. Cloud provisioning, infrastructure, and migration at cloud scale. Use of AI assisted development tools to automate DNS and infrastructure management. Solid understanding of configuring, deploying, managing, and maintaining large cloud-hosted systems. Experience with container and orchestration systems like Kubernetes, Docker, etc. Experience with infrastructure automation tools like Splunk, Puppet, Spinnaker, Terraform, git, etc. Strong understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP, Switches, Routers. CI/CD experience with tools like Jenkins, and Travis CI. Implementation experience of large infrastructure projects. A continuous learner, a critical thinker, and a team player with excellent communication skills. Embrace a culture and work environment that promotes diversity and inclusion. Configuration management with open-source tools, ideally Puppet, Chef, Salt, or Ansible. Experience maintaining monitoring platforms like Grafana. Even Better If You Have: Experience using AWS Route 53. Working in high-availability, 24x7x365 large-scale multi-datacenter environment Highly skilled in packet analysis, network analysis tools,