Operations Advisor Sr

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Operations Advisor Sr within PNC's Finance organization, you will be based in New Mexico. Work Schedule: This position operates on a 6:30 AM to 3:30 PM Mountain Time schedule.   This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Provides training and mentoring support to the team. Establishes process performance measurements and oversees business impact.    May implement critical business support services.   Communicates performance statistics   to internal stakeholders and senior management. Promotes and monitors the production workflow and assists team members with complex escalation process issues. Independently identifies and resolves exceptions and serves as a point of escalation. Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Actively seeks out business partners and team members for collaboration. Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies Accuracy and Attention to Detail, Consulting, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments   No Required or Preferred Language Assessments     Application Window Generally, this opening is expected to be posted for two business days from 08/28/2026, although it may be longer with business discretion.

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