Associate, Global Travel & Expense (12 month contract )

Description & Requirements

Company Profile Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has offices in various countries, and its deep expertise and client roster cross every industry and economic sector. The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business-function hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally.  Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally.

The Associate, Global Travel & Expense plays a key role in supporting the T&E team by ensuring accurate and timely processing of employee expense reports. This role is responsible for upholding compliance with company policies, managing assigned tasks efficiently, collaborating with team members, and contributing to the team's overall objectives and service standards. Key Tasks and Responsibilities Expense Review & Compliance Review employee expense submissions for accuracy, completeness, and adherence to company travel and expense policies. Ensure timely and accurate processing with proper documentation. Take full ownership of your assigned market, ensuring all audits are conducted in line with company policy. Provide support across the team by taking on additional scope as needed, particularly when backup coverage is required. Ensure SLAs are consistently met in line with audit requirements across each market, with employees reimbursed within two weeks of expense submission.

Collaboration Partner with team members (regional / global) to balance workloads, address volume fluctuations, and support shared goals for timely service delivery. Issue Identification & Escalation Identify unusual trends, policy deviations, or nonstandard items. Escalate concerns appropriately and propose clarifications or exceptions requiring additional approval. Employee Support & Service Respond to employee inquiries and resolve system-related issues in a timely and professional manner, delivering high-quality customer service and guidance. Ensure SLA”s are met with SNOW Service tickets. Responses within 24 hours for urgent tickets and up to 2 days for normal tickets. Stakeholder interaction Build and maintain strong relationships with local office stakeholders, including employees, as well as finance and human resources teams. Facilitate training sessions for new joiners within your markets to ensure adherence to policies and provide guidance on navigating expense systems for submissions and service ticket logging. Monthly Reporting Prepare and deliver monthly Duplicate Reports and Open Items Reports for each of the auditor markets, ensuring accuracy, completeness, and timely submission. Career Growth : At Bain & Company, no two-career paths are the same, we invest in our people with a strong focus on career development and long-term growth opportunities. We provide the structure to ensure success and the flexibility to accommodate your