Supervisor, LATAM Service Delivery Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technology Operations Support Job Category: Scientific/Technology All Job Posting Locations: São Paulo, Brazil Job Description: Johnson & Johnson is seeking a  Supervisor, LATAM Service Delivery Lead  to join the  Johnson & Johnson Technology Services (End-User Services) organization , located in  São Paulo, Brazil .

The  Supervisor, LATAM Service Delivery Lead is responsible for end‑to‑end delivery of on‑site and regional technology services, ensuring stable, secure, and high‑quality IT operations across supported locations. This role partners closely with business leaders, global IT teams, and vendors to translate business needs into reliable technology solutions, drive operational excellence, and lead continuous improvement initiatives. The position plays a critical role in enabling commercial and corporate functions through dependable technology services and strong site engagement, and reports into the End User Services Technology organization.

Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.  Coordinate day‑to‑day IT operations, including end‑user services, infrastructure and site‑specific technology needs.  Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.  Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.  Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.  Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements.  Addresses requests to the engineering group for configuration changes and access based on current policies and procedures within the Technology Operations Support area. Delivers technical reports, technical memoranda, and other documents for internal and external distribution. Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.  Support procurement and financial process related to projects and day-to-day requirements.

Education   Bachelor’s degree required in Information Technology, Computer Science, Engineering, or a related field.  Master’s degree (MBA or MS) preferred.  Experience and Skills   Required:  6-8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.  Technical skills including knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.  Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.  Proven experience leading partners, influencing without