Business Program Manager

The Worldwide Deal Desk is an integral component of Microsoft’s Worldwide Commercial Finance organization, reporting directly to Microsoft’s CFO, Amy Hood. The Deal Desk comprises over 300 employees and is renowned throughout Microsoft for generating billions of dollars in valuable business through their expertise in deal-making. Deal Managers at the Deal Desk make informed decisions, leveraging their business acumen and collaborating closely with field sellers on aspects such as Deal Structuring, Pricing, Investments, Terms and Conditions, across both Commercial and Services businesses. This Business Program Manager role is positioned within the Deal Desk Execution Team, which is responsible for partnering with Deal Managers globally on Global End Customer Investment Fund (ECIF) and Global Azure Credit Offering (ACO) Investments, instrumental in securing our most strategic and significant deals. The focus of the Business Program Manager role includes process simplification and improvement, program management, coaching global Deal Managers on ECIF and ACO investment requests, providing expertise on selected investment business topics, and collaborating with all business partners, both within and outside of the Deal Desk, on your areas of expertise. We are seeking a Business Program Manager who possesses a robust sales and deal-making background, with proficient program management skills, who thrives in a dynamic, fast-paced environment where agility and timely execution are paramount. The Buisness Prorgram Manager should be passionate about engaging with Deal Managers and Sales Teams in the field, comfortable discussing all Microsoft products and licensing forms. Creativity, resourcefulness, and a willingness to take risks are essential qualities. Furthermore, as a vital member of the DD Investment Team,The Business Program Manager should be adaptable to change and enthusiastic about undertaking broader projects and responsibilities.

Focus on process optimization and simplification. Manage new projects and special programs. Support End Customer Investment Fund (ECIF) Target planning and execution against it during the year. Work with business partners, especially Finance, to refine and implement Deal Desk Empowerment policies for the Global Investments business. Collaborate intimately with Finance teams on all financially relevant aspects of investments and deals. Partner with the DD Readiness team to ensure that Investment Ask processes are comprehensively understood by Deal Managers and business partners. Generate business insights and document learnings to disseminate through weekly/monthly newsletters and interactions with the field. Collaborate with Deal Managers on Global End Customer Investment (ECIF) and Azure Credit Offering (ACO) proposals, ensuring they possess all necessary information for informed investment decisions. Serve as the SME for specific Investment-related inquiries from Deal Managers and business partners and develop the topics you own as the SME. Proactively engage the DD Investment Support team with Deal Managers working on investment proposals, delivering the anticipated value. Verify that ECIF and ACO proposals adhere to Microsoft and DD funding policies and guidelines, identify non-standard cases, and drive the compliance process in collaboration with Finance, Compliance, Ops, Revenue Recognition, and other corporate business partners. Remain receptive to job enrichment opportunities, which may lead to additional responsibilities in the mid-to-long term.

Required/minimum qualifications Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience. Additional or preferred qualifications Exceptional business program management and sales skills are essential. Outstanding written and verbal communication skills are required,