Customer Tech - Salesforce - Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Customer Tech – Salesforce Manager – Technical Lead / Architect / Project Manager    About Global Delivery Services   Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.   Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.   Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.   Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.   Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.     The Opportunity   We are looking for an experienced Salesforce Manager who can lead end-to-end solution delivery across the Salesforce ecosystem. This role requires a seasoned professional with strong capabilities in Salesforce architecture, solution design, technical leadership, and project management. The ideal candidate will guide development teams, work closely with business stakeholders, and ensure scalable, secure, and high-performing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and custom applications.    Your Key Responsibilities   Salesforce Technical Leadership

Lead the technical design and architecture for Salesforce solutions including  Apex, LWC, Visualforce, Flows, integrations, and data models.  Define scalable architecture patterns, guardrails, coding standards, and best  practices across Salesforce orgs.  Perform technical design reviews, code reviews, and ensure solutions adhere to  governor limits, security, and platform constraints.  Evaluate and recommend Salesforce products, AppExchange tools, and  integration frameworks.

D e live r y & Proj e ct Managemen t

Own Salesforce project delivery lifecycle including requirements, solutioning, sprint planning, development, QA, and deployment.  Collaborate with business SMEs, product owners, and cross-functional teams to translate requirements into technical solutions.  Oversee release management, environment strategy, DevOps pipelines, and change management processes.  Manage project risks, dependencies, budget, stakeholders, and release timelines.

Team  L eadership & Mentorshi p

Lead, mentor, and support Salesforce developers, admins, consultants, and QA engineers.  Conduct technical capability assessments and drive continuous learning in areas like Apex, LWC, integrations, and Salesforce certifications.  Guide junior team members on troubleshooting,