Sr Lead, Service Del Impl

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Overview Northern Trust is seeking an experienced Change and Release Management leader to own and continue evolving the enterprise Change and Release Management function, enabling safe, predictable, and efficient delivery of production changes across a complex, highly regulated technology environment. The role is accountable for ensuring that change governance enables business outcomes while balancing delivery velocity, production stability, risk, control, and regulatory expectations at enterprise scale.

Governance, CAB & Risk Decisioning Lead the end-to-end Change and Release Management process and ensure alignment with IT controls, regulatory standards, enterprise risk frameworks, and defined governance requirements. Chair and actively participate in Change Advisory Board (CAB) forums, enabling collaborative, well-informed, and risk-based decisions. Partner with Business Units, Technology, Engineering, Infrastructure, Operations, Risk & Control, Audit, and other Lines of Defense to ensure outcome-focused decision-making and sustained control compliance. Promote a risk-aware, decision-driven change culture, including strong exception evaluation, challenge, escalation, and mitigation practices. Oversee internal and external change audits, ensuring timely evidence delivery, transparent issue management, remediation tracking, and senior leadership visibility. Integrate cybersecurity considerations, control dependencies, implementation readiness, and operational resilience into change approval decisions. Operational Excellence Design and operate lean, scalable, and resilient Change and Release Management processes suitable for high-volume production environments. Define, implement, monitor, and enforce service-level expectations across the full change lifecycle. Produce executive-ready monthly reporting covering change throughput, risk trends, exceptions, control performance, systemic issues, production stability, and improvement opportunities. Drive continuous improvement initiatives that strengthen process maturity, deployment quality, governance effectiveness, and production stability. Identify recurring failure patterns and control gaps, and coordinate corrective actions with accountable stakeholders. Technology, Delivery & Tooling Enablement Partner with the Change Management Product Owner and technology stakeholders to modernize tooling and automate workflows, including requirements definition, testing, implementation, and enterprise adoption. Leverage enterprise platforms such as ServiceNow, Azure DevOps, Clarity, and other PPM or ITSM tools to improve workflow transparency, control evidence, and management reporting. Apply a strong understanding of application delivery models, software development lifecycles, release practices, testing readiness, and deployment dependencies when assessing change risk and implementation confidence. Support effective integration between Change Management, Release Management, incident, problem, configuration, testing, and delivery practices. Leadership & Stakeholder Partnership Lead, coach, and develop a high-performing Change and Release Management team, with clear accountability, capability development, and