Business Services Senior Manager, APACxJ

About the Opportunity Job Type: Permanent Application Deadline: 08 November 2026 Title                 Business Services Senior Manager, APACxJ Department     Business Services Location          Hong Kong Reports To       Head of Business Services, APACxJ Level                6     We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Business Services team and feel like you’re part of something bigger.   About your team Business Services plays a critical role in driving Fidelity’s growth by supporting the execution of distribution strategy at local, regional, and global levels. Aligned closely with Distribution, the team focuses on delivering initiatives that enhance business performance and operational effectiveness. Although based in Asia, the team has a broad remit, leading and contributing to regional and global initiatives that have a direct and meaningful impact for the firm as a whole.   Working in close partnership with Sales, Marketing, and other business supporting teams, the team provides independent assessments on strategic business concepts, ensuring alignment and feasibility, and overseeing the prioritisation and delivery of change initiatives within agreed objectives, budgets, and resources. The team advises on governance, manages complex workstreams, business strategy execution, and represents Sales and Marketing in cross-functional strategic programmes. Typical initiatives include business growth and proposition enhancements across wholesale and institutional channels, as well as scale, efficiency, regulatory, and compliance-driven enhancements.     About your role Reporting to the Head of Business Services, APACxJapan, this position will execute on initiatives in support of business priorities primarily for APACxJapan but some initiatives could be global in nature.   In this role, you’ll collaborate with Sales, Marketing and other business supporting teams as well as the wider organisation. Be expected to analyse challenges, propose improvement plans, and implement appropriate solutions which enables distribution businesses to be more effective on business plan execution.   Given the wide range of stakeholders, you’ll need strong communication skills to ensure success.

Manage the end‑to‑end delivery of strategic initiatives, ensuring outcomes are achieved on time, within scope, and within budget. Partner with stakeholders across Sales, Marketing, Investments, Operations, Technology, Risk, and Compliance to define objectives and deliver agreed outcomes. Translate business needs into clear functional requirements, process improvements, and operating model changes. Analyse current‑state processes and business challenges, identifying gaps and proposing practical, value‑adding solutions. Develop business cases, analytical insights, and management information to support prioritisation and investment decisions. Oversee and provide supports on selected global initiatives to ensure alignment with the needs and priorities of the APACxJapan Distribution organisation. Provide clear, concise updates to senior management and escalate issues as required. Occasional travel may be required.

At least 10+ years of work experience within asset management, or related financial services industry. Regional experiences is preferred. Demonstrated track record with significant experiences on leading or overseeing projects and change initiatives, with the ability to translate business needs into practical, deliverable outcomes. Solid understanding of core asset management business processes, spanning distribution, sales enablement, client servicing, strategic planning, and marketing and CRM capabilities. Ability to analyse business requirements, articulate business