Aftersales Zone Manager

Company Overview  Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.  The driving force behind us is the diverse and talented group of employees around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.  With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Key Responsibilities Develop and drive Service Contract products for new and post-warranty vehicles. Achieve Service Contract sales, penetration, revenue and GCR targets. Manage importer and dealer performance and implement improvement actions. Ensure Warranty and Service Contract compliance with Stellantis standards and KPIs. Coach importers/dealers to strengthen Service Contract products and sales operations. Manage business partner relationships and identify market best practices. Drive cost optimization to improve competitiveness and financial performance. Implement Service Contract campaigns, loyalty programs and bundled offers. Monitor quality, warranty and operational performance trends. Consolidate market performance reports and highlight risks, opportunities and action plans. Qualifications & Experience Bachelor’s Degree or Advanced Diploma in Business, Automotive, Engineering or related discipline. Minimum 15 years of automotive Aftersales experience , particularly in parts, service and warranty operations. Experience in NSC, importer or regional Aftersales environments. Strong experience managing dealer/importer networks and Service Contract operations. Experience with new model launches, including ICE and EV vehicles. ASEAN/regional market experience is preferred. At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.