Architect Sr - ServiceNow & Platform Architecture

Job Posting End Date 09-12-2026 Please note the job posting will close on the day before the posting end date.

This role is part of a larger enterprise architecture and technology delivery team focused on designing and implementing solutions that address critical business needs and opportunities. The position is responsible for translating business requirements into practical, scalable technical architectures, spanning application, integration, data, and infrastructure domains, while ensuring non‑functional requirements such as supportability, resiliency, performance, and security are met.  The role requires a balance of strategic architectural thinking and hands‑on technical execution, with direct involvement in design, deployment, and operational support.

As an Architect Sr – ServiceNow & Platform Architecture , you will play a critical role in shaping the future of AEP's enterprise technology landscape. This position combines enterprise architecture, ServiceNow platform leadership, systems engineering, and strategic technology planning to deliver scalable, secure, and resilient solutions that support our business and operational objectives.

Essential Job Functions & Tasks Enterprise Architecture & Solution Design Lead the design of end-to-end technical solutions that align business objectives with enterprise technology strategy. Translate complex business requirements into scalable architecture solutions across: Application Architecture Integration Architecture Data Architecture Security, Availability, Performance, Resiliency, and Maintainability Develop and champion architecture standards, reusable design patterns, and technology roadmaps. Guide both current-state optimization initiatives and future-state transformation efforts across the enterprise. Influence platform, infrastructure, and application strategy through architectural leadership and technical expertise. ServiceNow Platform & CMDB Architecture Serve as a senior architect and technical leader supporting AEP's enterprise ServiceNow platform and Configuration Management Database (CMDB). Drive platform architecture decisions, technical governance, and long-term roadmap development. Lead: Solution architecture and design reviews Integration architecture across enterprise platforms Technical planning and estimation activities Requirements gathering and solution definition Ensure ServiceNow solutions are scalable, secure, supportable, and aligned with enterprise architecture principles. Evaluate emerging platform capabilities and recommend innovative solutions that enhance business value. Systems Engineering & Platform Operations Provide hands-on engineering expertise across the ServiceNow ecosystem and supporting technologies. Troubleshoot and resolve complex platform, performance, and integration challenges. Support critical platform components including: ServiceNow Platform CMDB MID Servers Tomcat Application Servers Java Application Stacks (JVMs & JSWs) Oracle Databases Operate across multiple environments including: Linux Windows AIX Partner with infrastructure, database, application, and cybersecurity teams to ensure high availability, reliability, and operational excellence. Strategic Leadership & Collaboration Act as a trusted advisor to business and technology leaders on architecture decisions and platform strategy. Collaborate across multiple teams to deliver enterprise-scale solutions that support critical business capabilities. Mentor engineers and technical teams while promoting architecture best practices and engineering excellence. Research and evaluate emerging technologies, architectural approaches, and industry best practices to continuously improve platform capabilities and operational effectiveness.

Enterprise Architecture and Solution Design ServiceNow Platform Architecture CMDB Strategy and Administration ITSM and ITOM Solutions Systems Integration