Customer Service Representative III (Service and Repair)

We anticipate the application window for this opening will close on - 22 Sep 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life We are seeking a Customer Service Representative III join our service team for Cranial and Spinal Technologies. You’ll be answering calls and emails from hospital staff regarding equipment repairs and exchanges. Strong communication and customer support skills are essential.  This position is remote within the United States.                     Schedule:    Monday through Friday, 8 am – 5 pm central time  Compensation   Starting base hourly rate: $23 / hour  Annual Bonus: Target of 5%  4 weeks paid time off per year  10 paid holidays per year  401(k) with up to 6% match  Comprehensive benefits plan, including medical, dental, vision, and more  Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!  Paid family, medical, and parental leave after 1 year of employment  Many more benefits to choose from!

Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.  Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.  Document customer interactions and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.  Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.  Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.

High school diploma plus a minimum of 4 years of relevant work experience   Preferred Qualifications:   Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.  Strong verbal communication, listening, and problem-solving skills.  Experience supporting healthcare, medical devices, or regulated products  For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively