Supervisor, Coaching Services

Join the team leading the next evolution of virtual care.    At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.   Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Supervisor, Coaching Services is responsible for managing a team of coaches and providing support to the team including day to day support of essential duties, onboarding and training to new and existing team members and escalating team feedback as indicated. Split allocation between lead responsibilities and coaching members in multiple products. Essential Duties and Responsibilities Support existing product structure (scheduling, shift coverage, training/support, QM). Contribute to best practices for existing and future product specific processes. Solicit and consolidate team input. With manager, co-lead regularly scheduled team meetings. Participate in cross-functional projects and meetings as needed. Continue regularly scheduled shifts to support members and coaches. Provide mentoring, support, training, onboarding to new and existing team members. Provide input to the Manager concerning training and professional development needs of the team. Gather and escalate team feedback. Assist Manager in recruitment and interview process as needed. Ensure training records and internal certification process is up to date. Quality Monitoring development and application. Additional responsibilities as needed and outlined by Manager. Includes supervision of a team of coaches.

Yes Qualifications Expected for Position Bachelor’s Degree. Relevant underlying health or coach credentials for supporting members, coaches and products. Previous experience working on products your direct reports are serving is desired. Assumes responsibility for professional development and continuing education to maintain knowledge and skills. Possess excellent written and verbal communication skills. Ability to communicate with internal and external team members according to the Teladoc culture. Attend meetings when required online and /or in person if required. Possess exceptional time management and organizational skills. Comfortable with mobile and remote technology as well as MS word, Excel, PowerPoint, Outlook, Zoom, Webex, Google docs etc. Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), InVitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPPA. Supervisor group works together to ensure operational coverage for products which may include on-call or weekend coverage, as needed. NBC-HWC credential/certification is preferred Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Acknowledgment This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and