Service Account Representative

Location: LOC7013 : Unit 1 & 2, 177 Salmon St, Port Melbourne VIC 3205, Australia At Otis, it’s our people that make us different.  Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

We are currently looking for a sales-focused  Service Account Representative  to be based in our  Port Melbourne office  in  Victoria,  focusing on our key accounts. In this role, you would be responsible for selling OTIS lift and escalator range of Maintenance products and services and maintaining good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service business in the respective area.  You are excited about proactively maintaining regular face-to-face contact with Otis Customers and ensuring that all selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, meet the OTIS standards and customer requirements. Permanent/Full-Time role Reports to the Service Sales and Operations Manager As a Service Account Representative, your key responsibilities are to Achieve Service sales targets in accordance with the individual plan and defined submission activities. Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals. Proactively maintain regular face-to-face contact with Otis Customers. Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements. Achieves in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base. Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers. Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs. Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio. What you will need to be successful Have a minimum of 3-5 years’ experience in Frontline Sales or Key Account Management.  Those with experience in the Elevator and Escalator industry will be preferred. A current driver's license. Have strong business acumen and are results-oriented. Able to manage several accounts, be customer-focused, and anticipate client needs. Works well in a team. Has the ability to liaise and influence all levels of stakeholders within the organization and possesses strong relationship-building skills. Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends. Strong verbal and written communication skills. Keen to explore further? Apply today and help us build what's next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that