Billing Process Lead

Billing Process Lead Full-time State/Province: Karnātaka Business Group: DCS Legal Entity: AECOM India Global Services Private Limited Business Line: Geography OH Work Location Model: Hybrid Operating Group: Group Support Primary Location: IN - Bangalore, KA - Sattva Knowledg Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job brief This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties - Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy - The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies. - Performing end-to-end Billing activities and follow established policies, procedures, and management guidance. - Manage the daily activities by ensuring timeliness and meeting all required SLA. Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision. Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. - Provide guidance and training to team members to improve productivity and performance - Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.). - Review and resolve escalated issues related to billing with the Onshore team. - Generate, review, and analyze weekly, and monthly revenue reports. - Assist in month-end and year-end closing activities related to accounts receivable. - Identify trends in discrepancies and propose preventive measures. - Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices. - Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes. - Serve as a point of contact for internal and external stakeholders regarding process queries. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.