Customer Experience Specialist - FT

$16.00/hour Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!) Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist,   you’ll   deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals,   you’ll   ensure every detail is flawless, every interaction is warm, and every customer feels valued.      If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!      What   You’ll   Do:         You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection .    You’ll   be responsible for   clear communication, smooth   logistics , and delivering premium customer experience at every step .        Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction     Provide a premium customer experience by delivering vehicles directly to customers    Collaborate with team members and management to coordinate   timely   vehicle delivery and collection      Communicate proactively with premium-level customers via phone, text,   email   and app to confirm   logistics , special requests, and meeting locations      Greet customers warmly upon arrival, open vehicle doors,   assist   with luggage, and provide an overview of the rental vehicle       Perks   You’ll   Get:       Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)      On-the-job training      Paid time off      Medical, Dental and Other Insurance      Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses      Retirement benefits (401k)      Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars      * Above   perks   may vary based on full-time/part-time status and location        What   We’re   Looking For:     Minimum 1 year experience in a customer service role, preferably hospitality or car rental     Professional, friendly demeanor with a focus on customer satisfaction       Strong verbal and written communication skills     Technologically proficient and comfortable using various mobile devices     Valid Driver’s License     Must be 18 years of age and legally authorized to work in the United States      Ability to work in a fast-paced environment with strong multitasking and organizational skills     Flexibility to work various hours not limited to evenings,   weekends   and holidays     Willingness to work outdoors in all weather conditions     On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely     Ability to   lift up   to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type     Who We Are:      Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together,   we’re   moving the future of transportation forward with our innovative, customer-focused solutions .         Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards .          We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate .           Avis