Operations Specialist, Labs

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

About the Role DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

You’re excited about this opportunity because you will…

• Support daily ground operations to ensure safe, accurate, and efficient drone deliveries.

• Pick up orders from merchants and prepare them carefully for delivery—every detail matters.

• Share feedback and ideas to help improve processes and strengthen reliability.

• Be a visible, professional presence in the community—answering questions and helping build awareness and trust in drone delivery.

• Stay adaptable and dependable in a fast-moving environment.

• Work closely with teammates to keep operations running smoothly.

• Communicate clearly and support a team culture built on accountability and respect.

• Build positive relationships with merchants and local partners.

• Represent the program with professionalism in every interaction.

• Engage with customers, merchants, and community members in a friendly, informed, and respectful way.

• Share on-the-ground observations that help improve the service and strengthen community adoption.

What You Bring

• Comfortable working outdoors and energized by being part of something new and innovative.

• Ready to be a brand ambassador—representing the company well in interactions with merchants and customers.

• A positive, can-do attitude with a willingness to learn and adapt.

• Must have access to a reliable personal vehicle and a valid driver's license, as the role requires traveling to merchant locations to pick up orders.

• How autonomous drone technology is revolutionizing last-mile delivery.

• Develop strategic thinking, gain technical skills, and collaborate with cross-functional teams.

• Be part of shaping a cutting-edge service that's changing how the world receives deliveries.

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).