Assistant Facilities Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. As the Assistant Facilities Manager you will be a team player who will work with all team members to achieve key compliance and operational KPI’s established by the Client and the responsibility of the JLL Team to deliver. You will be responsible for you own portfolio including a main corporate site and three smaller tenancies. You will also gain exposure to and support the retail portfolio. You will support the Senior Facilities Manager in providing daily comprehensive facilities management including compliance, vendor and relationship management along with delivery of services in accordance with the Management Agreement and in accordance with company policies, procedures and processes. This position is varied and at times hands on. There will be a requirement to interface with members from all levels of the organisation as well as the public. The ideal candidate should have a friendly, pleasant and energetic personality, who enjoys providing excellent customer service.

Ensure compliance with regulations / requirements of client contract and all site procedures including Landlord Compliance requirements Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded Assist delivery of customer and property services across the portfolio Assist delivery of building inspections and complete associated reports within the governance timeframe for the allocated portfolio Assist administration and organisation of information for analysis and presentation to senior management team Assist with any duties as assigned by the Senior Facilities Manager Proactively contribute to the effective and efficient running of the portfolio, and share ideas for continuous improvement Management of vendors, coordinate facilities works as and when required Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio. Provide superior customer service to meet the on-site client’s expectations Build and develop effective client / stakeholder relationships across multiple levels of the organisation On-site key point of contact for Facilities in the client’s premises and across your portfolio Sound like you? To apply you need to be: A strong communicator with good presentation skills and possess strong verbal & written communication skills Someone who has a passion for quality –an eye for detail to make sure the best delivery of services A team player who