Sr Analyst, Channel Operations Model N - (Temporary 11-months)

This is where  your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.  Your role at Baxter The Channel Operations Sr. Analyst in the Commercial Operations Department is responsible for acting as a key liaison between Baxter and wholesalers/distributors who distribute products to end customers. This position ensures distributors have the correct purchase pricing (DAC/WAC), accurate Baxter contract pricing for the customers they service, and timely and accurate chargeback credits, credit/rebills, settlements and related operational activities. This role will provide senior-level analytical and operational support for day-to-day Channel Operations while also supporting the migration to Model N and the stabilization of the new system. Responsibilities include supporting UAT, data validation, issue tracking, defect resolution follow-up, process transition, documentation updates, hypercare and post-go-live stabilization. The Sr. Analyst is expected to partner with cross-functional teams, identify risks, escalate issues appropriately, and help ensure business continuity during the migration and stabilization period. This person will have important interactions with cross-functional groups and will impact financial, operational and customer-facing processes. The Sr. Analyst will perform and drive analysis, support decisions for processes under scope, serve as a main contact for analysts and stakeholders, and contribute to process improvements, efficiencies and adoption of Model N.

Ensure the correct DAC/WAC and contract pricing is connected to distributors and aligned to operational requirements. Act as a liaison between Baxter, wholesalers/distributors, the Costa Rica Channel Operations team, trade team, pricing, sales and other cross-functional stakeholders. Manage and analyze Accounts Receivable between Baxter and trading partners, ensuring the A/R ledger is accurate and up to date, and that credit/rebills and/or write-offs are completed once analysis is finalized. Analyze and send discrepancy reports, resubmissions, unit trending, agreement maintenance, settlements and other distributor/wholesaler deliverables. Work with field teams to ensure missing traces are resolved in a timely manner and engage management to resolve issues related to assigned wholesalers or distributors. Reconcile and troubleshoot credit/rebills and/or write-offs resulting from Accounts Receivable analysis. Serve as senior SME for Model N migration and stabilization activities, including planning support, UAT execution, data validation, defect and issue tracking, go-live readiness, hypercare and post-go-live stabilization. Partner with IT, Sales, Pricing, Trade, Contracts and Channel Operations leadership to validate Model N outputs, identify process gaps, escalate migration risks and support timely resolution of issues. Support the transition of processes from AS400/JDE or legacy workflows to Model N, ensuring documentation, controls and operational handoffs are updated and clearly communicated. Create, update and maintain SOPs, job aids, training materials and process documentation, including changes required by the Model N migration. Provide guidance and support to analysts on operational exceptions, debit memo monitoring, error reports,