IT Support Analyst IV

This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. KEY ACCOUNTABILITIES CUSTOMER Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation Interact with clients to provide quality service/solutions consistent with objectives and client requirements Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area  SHAREHOLDER Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required May monitor the performance of the environment by using meaningful metrics Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization Ensure effective change management discipline is use Adhere to existing processes/standards, business technology