Sr Manager, Hospital Services Strategy and Operations

Posting Date 09/21/2026 2000 16th Street, Denver, Colorado, 80202, United States of America Role Overview The Hospital Services Group (HSG) Growth Senior Manager is a strategic role responsible for advancing HSG growth through differentiated marketing, stronger health system relationships, and high-quality deal support. This role translates market and customer insights into compelling value propositions, equips growth and operations leaders with customer-facing materials, and coordinates cross-functional resources to support new business and expansion opportunities. The Senior Manager collaborates and influences stakeholders across Marketing, Business Development, Operations, Finance, Legal, and other enterprise partners.   Duties & Responsibilities • Growth Marketing Strategy: Develops and executes the Hospital Services B2B marketing strategy in alignment with enterprise brand standards and growth priorities; converts market, competitive, customer, and performance intel/insights into targeted campaigns and customer-facing messaging • Value Proposition & Content: Owns the Hospital Services value proposition and content roadmap; develops and maintains high-quality presentations, proposals, case studies, thought leadership, digital content, and sales enablement materials that position DaVita Hospital Services as an indispensable partner for inpatient dialysis and apheresis services • Health System Relationships: Builds and activates relationships with hospital and health system stakeholders, industry associations, and external partners to increase awareness, understand customer priorities, strengthen executive engagement, and identify opportunities for new or expanded partnerships • Deal Support: Partners with Business Development Directors and Operations leaders across the hospital lifecycle, including account strategy, discovery, executive meetings, proposals, RFP responses, and other deal materials; synthesizes complex operational, clinical, and financial inputs into a clear and compelling customer story • Cross-Functional Leadership: Leads work through influence across Marketing, Operations, Finance, Legal, Clinical, Analytics, and other enterprise teams; establishes clear workplans, roles, timelines, and decision points to deliver high-quality outputs on time • Agency & External Partner Management: Manages day-to-day relationships with external B2B marketing agencies, vendors, and industry organizations (e.g., American Hospital Association, Beckers, etc); defines scope, reviews deliverables, and ensures work meets business objectives, brand requirements, and approved budgets • Market & Customer Insights: Gathers and synthesizes feedback from hospital leaders, field teams, win/loss reviews, industry activity, and competitive intelligence to refine messaging, inform growth priorities, and identify unmet customer needs • Performance & Analytics: Defines practical measures of marketing and deal-support effectiveness; uses Salesforce, Definitive and other available data sources to assess results, identify insights, and communicate progress and recommendations to senior leadership • Executive Communication: Prepares concise, executive-ready recommendations, presentations, and updates; communicates risks, tradeoffs, decisions, and next steps with clarity • People Management: No direct people management is currently assigned, though the role will involve leading project teams and cross-functional workstreams; scope will likely increase to lead 2+ direct reports   Qualifications • A minimum of 4-8 years of relevant experience with progressive responsibilities focused on strategy, marketing and project management (healthcare preferred) • MBA or graduate degree preferred, but not required (business, natural sciences, or healthcare related field preferred) • Experience in people management or team lead experience is preferred • Effective written and verbal communicator with all levels of