VP, APEX Central Strategic Operations

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

We're seeking a VP, APEX Central Strategic Operations to lead our Central Pillar team, the connective tissue for the AI Product, Engineering, and Experience (APEX) organization. Central Pillar has two mandates: strategic operations support for the central Product Management SVP, and cross-APEX coordination — pulling together the many StratOps teams, centralized and embedded, that support a ~16,000-person organization with different structures and models into one coherent APEX story, strategy, and operating engine. This role reports directly to the GVP, APEX Strategic Operations. You'll lead through influence — bringing coherence and alignment across a large, distributed set of StratOps teams and functions that don't report to you, rather than directing them. You'll partner closely with the GVP's office and Chief of Staff; COO StratOps and cross-APEX program management remain with the GVP, so your focus is cross-APEX strategy and coordination, not those functions. You'll do this against a backdrop of rapid change as we evolve to an AI-native future — reimagining how we work, not just what we work on.

Own cross-APEX strategic operations: align the many StratOps teams and models across a ~16,000-person org into a single strategy, story, and operating rhythm. Partner with leaders across product, cloud and product engineering, design, support, DT, security, and GTM to align priorities and drive coordinated execution across APEX. Ensure consistency in metrics, taxonomy, reporting, and financial inspection — the structural foundation that lets APEX operate at scale. Manage workforce planning metrics, targets, and performance, along with APEX location strategy. Provide strategic operations support to the Central Product Management SVP. Lead APEX-wide long-range planning, annual planning, and budgeting — including standard templates and deep-dive analysis that drive key strategic decisions — and support Summer Strategy at the ServiceNow level. Strengthen the product organization's planning and decision cadence, including planning cycles, strategic reviews, and decision forums. Help build the APEX StratOps OKRs, and weigh in on Corporate and APEX OKRs as needed. Design and institutionalize repeatable strategy and operating mechanisms that drive speed, scale, and accountability across a distributed org. Drive portfolio value management — linking investment to outcomes and enabling faster trade-off and reinvestment decisions. Synthesize and communicate the single APEX story to senior leadership, including the GVP, CPO, and COO. Lead and develop a team of 20+ Strategic Operations professionals, building a high-performing, inclusive team that scales with ServiceNow's growth. Raise performance standards and drive adoption of new ways of working across the org. Drive productivity gains through AI tooling and process re-engineering — simplifying cadences and applying AI to work like GTM product readiness and program management. What "great" looks like: the organization has clarity on priorities and works effectively despite constant change. Central Pillar is the reason APEX moves as one, even