Sr. Staff Technical Program Manager - Fintech

If you’re passionate about delivering awesome enterprise-level outcomes at a scale that helps transform the lives of our customers, come join the Fintech PMO as a Senior Staff Technical Program Manager. The Fintech PMO exists to accelerate the technology and product outcomes of the Fintech organization and across the ecosystem by improving and enabling world-class strategy, execution, and delivery. We drive for accountability and clarity while ensuring execution excellence, and empowering cross-functional teams to scale and organize for speed This role will focus on growth enablement across GBSG Services that leads to high customer and business impact.

Portfolio Connect the dots across various programs within a portfolio to simplify the ‘why/what/how’ Be a part of the Portfolio Leadership Team to unblock/guide program teams’ delivery Integrates business outcomes, strategy, external context, and internal realities across multiple programs or a complex program to shape direction and execution Prioritizes across multiple programs and organizations, balancing near-term delivery with broader portfolio impact Drives cross-program tradeoffs, assesses options with portfolio implications, aligns leaders, and ensures follow-through on decisions and execution paths Strong ability to enable the core team to manage dependencies at scale through structure and right-sized processes Outstanding communication skills with the ability to translate complex technical concepts into a clear narrative on business outcomes, trends, and predicted performance for executive audiences Program Leads teams to define program outcomes, create program framework, build end-to-end delivery plans, and establish a governance model for complex programs Develops and drives the operating rhythm of complex projects/programs/processes to set strategy, monitor performance, inspire teams, and instill accountability Leads teams to identify risks and dependencies upfront and quickly determines optimal paths to green; communicates clearly on program progress, trends, and insights to influence strategic changes and adjustments to plan Establishes credibility as a boundaryless change leader, strengthens trust across teams, builds a network of key partnerships, and generates broad support in order to lead change with velocity Leads teams to formulate effective change strategy, develop a clear change management plan, identify impacts of all key changes, and drive end-to-end execution on the plan Exhibits extreme ownership for complex change efforts; coaches and influences stakeholders at all levels to drive action and sustain momentum, instilling confidence in teams and stakeholders Collaborate with leaders across executive teams, product management, engineering, and other groups to achieve program goals Quickly pinpoint and resolve critical issues/risks. Clearly communicate actionable solutions, striking an effective balance between business needs and technical limitations Ability to influence stakeholders at all levels leading to quick decisions Technical & AI-Native Delivery Possesses extensive knowledge of software development approaches, architecture, and lifecycle, including agent-driven product development and platform architectures Identifies opportunities to apply AI agent tools to accelerate program delivery, evaluates the quality of AI-generated program artifacts with the same rigor applied to human-generated outputs, and guides teams on structuring program work for effective agent-assisted execution Works closely with dependent teams to promote engineering and operational excellence, and partners with tech leaders to monitor and improve development velocity Skillfully steers domain-specific discussions, guiding experts through active problem-solving to rally teams toward program outcomes; capable of driving communication, tradeoff discussions, and decision-making with technical experts Directs multiple AI agents toward a shared delivery