Implementation Consultant

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management activities required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations that deliver meaningful outcomes for organizations operating critical infrastructure. The Implementation Consultant serves as the functional owner of implementation workstreams, partnering closely with a dedicated Technical/Solution Consultant, Customer Support, Product Management, and Engineering teams to deliver high-quality customer deployments. This role focuses on business process alignment, project coordination, stakeholder engagement, and customer enablement activities required to bring customers live, including requirements gathering, timeline management, cross-functional coordination, and functional configuration decisions involving hazard and task libraries, templates, workflows, and role-based permissions.   This is a hands-on leadership role accountable for ensuring the solution is configured to align with customer operational processes while driving successful, on-time implementations in partnership with technical delivery teams. The ideal candidate is customer-focused, collaborative, adaptable, and passionate about helping customers achieve business value through technology. This is a high-impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where operational excellence, innovation, strong communication, and dependable project execution are essential to customer success.   Location: United States (Remote) with up to 50% travel   Duties & Responsibilities   Implementation & Project Leadership Lead the functional implementation workstream for enterprise customer deployments from project kickoff through go-live, demonstrating accountability for delivery quality, customer outcomes, and overall project success. Own implementation timelines, milestone tracking, risk management, and coordination across internal teams and customer stakeholders. Facilitate discovery and requirements workshops to understand customer business processes, operational workflows, objectives, and success criteria. Translate business requirements into scalable, well-documented configuration plans, including hazard and task libraries, templates, workflows, and role-based permissions. Partner closely with Technical/Solution Consultants to ensure alignment between functional requirements and technical implementation activities, including integrations, SSO, data migration, and environment setup. Lead customer status meetings, steering committees, and cross-functional alignment sessions, fostering transparency and trust throughout the engagement. Maintain accurate project documentation, meeting notes, decisions, and implementation artifacts to support repeatable delivery practices. Act as a trusted advisor, providing guidance and recommendations that help customers maximize value from the platform.   Business Process & Configuration Design Lead business process design sessions with customer stakeholders, including Safety Managers, Operations Leaders, Supervisors, and other operational teams. Define and own configuration decisions related to forms, templates, hazard and control libraries, workflows, and system permissions. Validate that configured processes accurately reflect real-world field operations and customer requirements. Collaborate with subject matter experts to ensure solutions support day-to-day operational needs while aligning with industry best practices. Recommend innovative approaches that improve efficiency, consistency, and adoption across customer organizations.   Training, Adoption & Change