Service Delivery Leader

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Driving Cost Reduction Agenda in the TBB Processes with Automation Opportunities, Productivity Enhancement Opportunities Guide teams to work on Lean, Six Sigma Projects using Six Sigma Principles Manage teams and ensure all SLAs & MBOs are met Work closely with the SDMs/DMs and formulate steps for Process Improvement, cost reduction and achieve business objectives Groom new supervisors/MTs Lead people development charters & ensure highly engaged workforce Eye to detail in managing P&L for respective processes & demonstrate expertise over generating solid top/bottom lines with emphasis on cost reduction/optimization Be the culture ambassador of the process & drive DEI along with other organization principles Enforce solid Performance Management Techniques and monitor the Performance Trend Formulate Solutions to challenges faced and create a robust/sustaining governance model Articulate Cost Optimization measures and implement the same across Businesses Provide coaching and feedback to supervisor to enable them to improve their teams performance Handle multiple clients & ace the customer engagement Work closely with Associate Dir & Dir and lead span level initiatives/tasks Ensure compliance with internal policies and procedures, external regulations and information security standards Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Candidate should be Graduate Six Sigma Green belt or equivalent certified or trained 12+ years of experience in the operational role with 2+ years in handling DM/Manager Experience in managing Appeals Business as preferred platform/LOB Health Care Experience People management experience and solid orientation towards customer service Driving unit cost and manage attrition within threshold experience Computer proficiency MS Office Proven highly organized and proactive; able to meet deadlines in a fast-paced environment Proven excellent oral and written communication skills Proven sensitive and aware of the Organizational priorities towards Change and Innovation and Cost Optimization Proven solid focus towards synchronization of Productivity and Quality and catering towards Customer Delight At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority