Staff Desktop Support Engineer

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.   We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: We’re the IT Desktop Support team at Dexcom Malaysia, the backbone of our IT operations, ensuring every employee stays connected and productive. We enable employees to stay productive through reliable, secure, and modern endpoint services. As a Staff-level engineer, you will play a pivotal role in shaping endpoint strategy, driving standardization, and delivering scalable solutions aligned with Dexcom’s global IT vision. Where you come in: You will lead endpoint architecture and strategy for Windows and end-user devices, aligning local execution with global standards and roadmaps. You will serve as a technical subject matter expert (SME) for Microsoft Intune, MECM, Autopilot, and modern device management solutions. You will lead the design, implementation, and optimization of endpoint lifecycle management, including build standards, application delivery, patching, compliance, and decommissioning. You drive Windows 10/11 modernization, feature updates, and vulnerability remediation programs across enterprise and manufacturing environments. You will maintain standardized application packaging and deployment frameworks, ensuring automation, reliability, and scalability. You act as the highest-level escalation point for complex endpoint, OS, and application issues requiring deep technical analysis. You partner with Cybersecurity, Infrastructure, and Manufacturing IT teams to ensure endpoint solutions meet security, compliance, and operational requirements. You evaluate, pilot, and introduce new endpoint technologies to improve user experience, performance, and security. You define and enforce best practices, standards, and documentation for desktop engineering and support operations. You lead and contribute to large-scale initiatives such as OS migrations, device refresh programs, global rollouts, and tooling transformations. You mentor senior and junior engineers, providing technical guidance, design reviews, and coaching, and raising overall team capability. You influence stakeholders through clear communication, translating complex technical concepts into business-relevant outcomes. What makes you successful: You have progressive experience supporting and engineering enterprise desktop and endpoint environments. You have deep expertise in Windows 10/11, Microsoft 365, Active Directory, Group Policy, and device security baselines. You have hands-on experience with Microsoft Intune and MECM for application deployment, OS servicing, compliance, and reporting. You have strong experience with PowerShell scripting and automation, driving efficiency and consistency at scale. You have solid understanding of networking fundamentals (TCP/IP,